Shipping Policy
In-stock items are normally dispatched within seven (7) days of payment being confirmed. Pre-order items are dispatched within the expected shipping window shown at the time of purchase; see Pre-orders below. During checkout, the customer selects the warehouse from which their order will be shipped. The shipping cost and estimated delivery time for each available option are displayed before payment is made. Delivery estimates are provided by the carrier and are not guaranteed.
We have selected our warehouses and carriers to minimise customs charges and import duties wherever possible. However, any customs duties, import taxes or carrier handling fees charged on delivery are the responsibility of the recipient.
Pre-orders
Some items are sold as pre-orders. A pre-order item is made after its ordering period closes and is dispatched within the expected shipping window shown on the item's page and at checkout. Payment is taken in full when the order is placed.
The item's page shows its production schedule and progress updates. If the expected shipping window changes, the revised dates are published on that page alongside the dates they replace.
A pre-order may be cancelled for a full refund at any time before it has been dispatched. If the expected shipping window shown at the time of purchase passes without the order being dispatched, the customer may cancel for a full refund regardless of any revised dates published since. Refunds are issued as described in the Refund Policy. To cancel a pre-order, please open a support ticket in our Discord server.
Pre-order items are shipped from our warehouses in Australia, the United States or Germany, as selected at checkout. A pre-order item cannot be combined in one order with items that are in stock; such items must be ordered separately.
Nothing in this section limits the customer's rights under the Australian Consumer Law, including the right to a refund where goods are not supplied within the time stated.
Refund Policy
If the carrier's tracking information shows that an order was not delivered, the customer may choose either a full refund or a replacement shipment. A replacement is sent at no additional cost when stock is available at the warehouse that fulfilled the original order. If that warehouse has no stock, the replacement must be shipped from another warehouse, and the customer pays the shipping cost for that shipment.
Refunds are issued to the original payment method. The amount refunded is the order's value in USDC at the time of purchase, regardless of the currency in which payment was made. For payments made in another currency, the amount received may therefore differ from the amount originally paid because of exchange-rate movements.
Nothing in this policy excludes, restricts or modifies any right or remedy that a customer has under the Australian Consumer Law or any other law that cannot be excluded.
An order may be cancelled for a full refund at any time before it has been dispatched. Once an order has been dispatched, it can no longer be cancelled.
We do not accept returns or offer refunds for change of mind.
If an item arrives damaged or faulty, please open a support ticket within fourteen (14) days of delivery and include photographs of the item and its packaging. We will assess each case individually and offer an appropriate remedy.
Customer Support
For any question about an order, including delivery, refunds or damaged items, please open a support ticket in our Discord server. We aim to respond within two (2) business days.
Terms of Sale
These terms apply to all purchases made from the yumemono shop. By placing an order, the customer agrees to these terms. All prices are shown in the currency selected and include the cost of the goods; shipping costs are shown separately at checkout. A contract of sale is formed once payment has been confirmed. We may cancel an order and issue a full refund if an item is unavailable or a pricing error has occurred.
Privacy Policy
Information we collect. When an order is placed, we collect the customer's name, shipping address and email address. For cryptocurrency payments, we also record the wallet address used to pay. If a customer signs in with a wallet, we record that wallet address. We do not collect or store card details.
How we use it. This information is used to process payment, fulfil and ship the order, send order-related emails and respond to support requests.
Who we share it with. Information is shared strictly on a need-to-know basis. Each party receives only the details it requires for its part of the order. Information is disclosed to our payment processor, Stripe, which processes payments and stores customer and shipping details; to our email delivery provider, which sends order emails; to the warehouse fulfilling the order; and to the carrier delivering it. Our warehouses are located in Australia, the United States, Germany and Japan, so a customer's information may be disclosed to recipients outside their country.
How it is disclosed. Card details are entered directly on Stripe's secure checkout page and are never received by us. Shipping details are passed to the fulfilling warehouse as a shipping label and packing slip, and to the carrier as part of the shipping label. All other information is transferred electronically over encrypted connections.
How we protect it. Customer names, addresses and email addresses are held by Stripe, which is certified to the highest level of the Payment Card Industry Data Security Standard, rather than in our own database. Wallet addresses are never stored alongside names or shipping addresses. Our website and systems use encrypted connections. Access to customer details is restricted to the shop's operator alone, and every access is logged.
Access and correction. Customers may ask to access, correct or delete their information by opening a support ticket in our Discord server.